What counts as a working day here?

A day you tick in the week, between the working hours you set, that is not a public holiday of the country you choose. A target in working days is that many full working days of your hours.

Does it handle daylight saving time?

Yes. The clock works in the time zone you choose, so the day the clocks change still has the working hours you set.

Where does the target start counting?

At the start time you enter. A start outside working hours waits for the next working hour, as a ticket sent at night waits for the morning.

Are the times sent anywhere?

No. The count runs in your browser, and what you enter stays there.

SLA deadline calculator in business hours

Add an SLA target to a start time and get the deadline, counting only working hours: nights, weekends and a country's public holidays left out. What you enter stays in your browser.

Why a business-hours deadline differs from a calendar one

An 8-hour response target on a ticket that arrives at 4 pm on a Friday is due at midnight by the clock, and at 4 pm on Monday by a nine-to-five team's working hours. Holidays move it further. Counting the target in working time is what makes a promise to a customer one the team can keep.

SLA targets on a monday.com board

Stale & SLA sets an SLA target for each status of a monday.com board, counted in working days of the board's calendar: its time zone, work days, working hours and holidays. Items turn at risk at 80% of the target and breached after it, and an escalation ladder notifies the right people. See SLA tracking on monday.com, the working days calculator, the business hours calculator, or try the app on sample data.

Frequently asked

What counts as a working day here?: A day you tick in the week, between the working hours you set, that is not a public holiday of the country you choose. A target in working days is that many full working days of your hours.
Does it handle daylight saving time?: Yes. The clock works in the time zone you choose, so the day the clocks change still has the working hours you set.
Where does the target start counting?: At the start time you enter. A start outside working hours waits for the next working hour, as a ticket sent at night waits for the morning.
Are the times sent anywhere?: No. The count runs in your browser, and what you enter stays there.

Stale & SLA adds time in status, stale alerts, SLA targets and escalations to any monday.com board. Set-up takes about two minutes per board.

Stale & SLA is in review for the monday.com Marketplace. Until monday.com approves the listing, the install screen says the app has not been reviewed yet. How it handles your data.